يمكنك حذف حسابك في تطبيق Sartel وكل بياناتك في أي وقت: من داخل التطبيق مباشرة، أو بطلب عبر البريد إن لم يكن التطبيق متاحا لك.
تريد نسخة من بياناتك أولا؟ اضغط «تصدير بياناتي» في نفس المكان قبل الحذف.
أرسل رسالة من البريد المسجّل به حسابك إلى support@sartel.app بعنوان «حذف حسابي». نتأكد أن الطلب من صاحب الحساب، ثم نحذف الحساب وكل بياناته خلال 30 يوما كحدّ أقصى، ونرسل لك تأكيدا بالبريد.
التفاصيل الكاملة في سياسة الخصوصية. لأي سؤال: support@sartel.app
In the app (immediate): sign in → tap the account icon at the top of the screen (on a computer: «حسابي» in the sidebar) → Manage my data («إدارة بياناتي») → confirm with your password, or with Google if you sign in with Google → Delete account («حذف الحساب») → confirm.
Without the app: email support@sartel.app from the address on your account with the subject "Delete my account". We verify the request and delete the account within 30 days, then confirm by email.
Deleted: your account and sign-in details, your wardrobe items and all their photos (original and enhanced), your settings, measurements, saved looks and wear history, and stored request/answer text samples.
Kept: requests held by the outside AI provider, for up to 30 days and for safety and abuse monitoring only, then deleted (never used to train any model); copies in the database's periodic backups, until those backups are replaced; technical usage and error logs, tied only to an internal ID and holding no photos or email, deleted automatically within 90 days; your support messages and reports, until you ask us to delete them; a record of your privacy requests — deletion and export — with your email, date and outcome, kept as proof they were carried out and not deleted automatically; billing records of a paid subscription, if you had one (plan, status, dates, email), kept for accounting — deleting the account does not cancel a paid subscription, so cancel it first where you subscribed; and a record of any action our team took on your account (such as a suspension, or a deletion you asked for): an internal ID, the action and its date only.